Shipping and Delivery Policy
Products are normally shipped via Australia Post. Delivery can take up to 10 business days (Monday to Friday excluding Victorian Public Holidays).

We will use all reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.

We offer different methods of shipping to suit your budget.

Customers in Australia: 


For shipping to delivery addresses within Australia, we offer two options; Regular or Fast. Charges are based on weight, size and location. 
Regular shipments are sent via Australia Post Parcel Post. 
The Fast method uses Australia Post Express Post. 
In whichever case, the customer will be responsible for the cost of shipping and/or handling.
Orders cannot be shipped to a Post Office Box.

International Customers: 


We ship our Products to anywhere in the world. For International delivery addresses, we also offer two basic alternatives: Regular or Fast. 
Regular Shipments are sent via Australia Post Airmail. The faster method uses Australia Post's EMS International Courier Service. Charges are based on weight, size and delivery location.
Orders from International customers cannot be shipped to a Post Office Box or similar address. 
International Customers should be aware and are responsible for the following:


• any import requirements or restrictions, licences, duties, taxes and/or government charges that may apply to the Products in your country; and

• any additional freight, postal or other charges that may be imposed over and above what would normally be incurred (For example, Redelivery charges (if any) if no one is available at the delivery address to accept the Products when first delivered).

Handling of Orders:


Orders are usually despatched within 10 days of receipt of confirmation of payment of your order. From time to time some Products may run out of stock. If one or more items are delayed (due to no stock) for more than 10 business days from when you place your order, we will contact you via email asking you for instructions on how we should proceed with your order. It may take up to 30 days or more for some items not in stock to arrive, depending on when we placed our order with our suppliers and depending on our supplier having the item in stock. Under such circumstances, we can ship the "in stock" items (if any) to you first and the balance when it arrives in stock.

Lost in transit: 


Lost in transit goods cannot be replaced until an investigation has been completed by Australia Post or the courier service used to deliver those goods.

Title, Insurance & Risk: 


Ownership of the Products shall remain with Smiling Faces until payment is received in full. 
The risk in the Products purchased will, unless otherwise agreed by Smiling Faces in writing, pass to you upon delivery to a carrier commissioned by Smiling Faces to deliver the Products to you. Smiling Faces also does not accept responsibility for any damages, losses or liability for whatever reason arising from the following:


• Late delivery of an order;

• Cancellation of or inability to fulfil an order.

All products sent through Smiling Faces are automatically sent with up to $100 insurance coverage with Australia Post.